Off peak and peak season
Off peak Season: January 1st – May 31st + September 1st – December 31st
Peak Season: June 1st – August 31st

Reservation – Tickets
Booking of tickets is made either via your travel agent or via the link on this website.
There is a sales charge of DKK 75 on bookings made on the website.

The ticket must be printed out and taken to the ship when boarding. Passengers with tickets without seat reservation, can only board if space is available.

The passenger has the right to cancel the trip. The price of the remaining travel can either be refunded or used within one month after the original date of departure. By cancelling your travel ticket on your travel, you will have to have it signed in the ship’s office.

When purchasing tickets aboard Sarfaq Ittuk, an administration fee of DKK 250,- kr. Per. Booking will apply.

Cancellation
Tickets can be refunded if the reservation is canceled up to 2 hours before departure. You can read more about in the following:

Reimbursement
100% of the ticket price can be refunded if the booking is canceled no later than 2 hours before departure. 50% of the ticket price can be refunded if the booking is canceled within 2 hours before departure or on lack of attendance.

Refund fee is 75 kr. Per. person per. stretch, on tickets purchased on the website. Tickets that are not used can be refunded within 1 month after departure date.

Meal tickets are non-refundable. Sales and card fee is not refundable.

Bought carpet, can not be refunded before and during travel.

 

Travel goods
Free baggage is limited to 30 kg. per. person and may only include ordinary luggage like suitcases, bags, sacks or similar.

Luggage overweight will be charged, based on existing charges and freight by ship.