All conveyance of passengers or baggage is carried out in accordance with Arctic Umiaq Line’s conditions of carriage. See the conditions of carriage here.

High and Low Season

Low Season: 1. January - 31. May, 1. September - 31. December
High Season: 1. June - 31. August

Booking - tickets

Tickets can be booked with one of our agents or through Online Booking. Passengers with tickets without place reservations are only taken aboard if there is available space.

The passenger is entitled to break off the journey. The price of the remaining part of the journey can either be refunded or used within a month of the original date of departure. An endorsement to break off the journey must be obtained in the ship’s office.

There is a surcharge of DKK 150.00 for tickets that are issued on board Sarfaq Ittuk.

Cancellation

Tickets can be refunded provided the reservation has been cancelled before departure. However, special conditions apply with regard to package tours, so please contact the supplier of the tour.

Refunds

Unused tickets may be refunded up to one month after date of departure.

The price of the ticket can be refunded provided the journey is cancelled before departure. A charge of DKK 75 per person per stretch is deducted from each refund.

If the journey has not been cancelled, only half of the price of the ticket is refundable.

Meal ticket cannot be refunded.

Sales charges and credit card fees are not refundable.

Baggage

The baggage allowance is limited to 30 kilos per person and may only consist of normal luggage such as suitcases, bags, duffel bags and the like.

Excess baggage will be referred to shipment as cargo at the current rates for ship’s freight.