How can I book the trip?
You can book the trip via Online booking www.aul.gl
When should I pay for the trip?
At Online booking, your payment can be paid immediately via credit card. The following debit cards can be used as online payment: credit card / debit card VISA, MasterCard, Maestro, VISA, VISA Electron and JCB.
What do I do if I have problems with online booking?
Contact firstname.lastname@example.org or call 34 91 90
When should I earliest / latest arrive for departure?
You can board up to 1 hour before departure.
You should be there no later 30 minutes before departure.
Note: For shorter length of stay (in some ports of call) you must be ready for boarding just after arrival.
Where is the traffic by delays?
Check the current schedule on facebook: Arctic Umiaq Line
Can my child travel alone?
Children under 12 must travel with a companion. They must travel in the same class (cabin or couchette) and must be in the same booking as a companion.
How many kilos of luggage can I bring?
You can carry 30 kg luggage aboard Sarfaq Ittuk.
How do I change my travel date?
If you have purchased your travel using online booking, you can change it via the online booking under ‘My booking’. If you are unsure, you can contact: email@example.com or 34 91 90
If you purchased your travel through a travel agent, contact them and change the ticket there.
What do I do if I have come too late for departure?
You can change your booking up to 2 hours before departure. In case of late attendance, you will lose the opportunity to refund the ticket.