Tickets can be fully- or partially refunded if the cancellation happens up to 2 hours before departure time. There are cancellation rules you can read more about at under “Terms and Conditions”. The main points to know is that with a FLEX ticket you can get 100% of the ticket price refunded, and 50% of the ticket price with a STANDARD ticket. There are fee per person per route. Refunds only applies to the ticket price. Unused FLEX tickets can be refunded within 1 month after departure date.