Off peak and peak season
Off peak season: January 1st – May 31st + September 1st – December 31st
Peak season: June 1st – August 31st

Reservation – Tickets

Book tickets either via your travel agent or the link on this website.
There is a sales charge of 75,00 DKK on bookings made through this website.

The ticket must be printed out and taken to the ship when boarding. Passengers with tickets without seat reservations can only board if space is available.

The passenger has the right to cancel the trip. The price of the remaining travel can either be refunded or used within one month after the original date of departure. By canceling your travel ticket on your travel, you will have to have it signed by the ship’s office.

When purchasing tickets aboard Sarfaq Ittuk, an administration fee of 250,00 DKK per booking will apply.

Ticket type FLEX
Price: DKK 90.00 per trip, per person.
With a FLEX ticket, you can change your ticket for free up to 2 hours before departure, get 100% of the ticket price refunded in case of cancellation, and 50% of the ticket price refunded if you miss the departure.

Ticket type STANDARD
With a STANDARD ticket, you can change your ticket up to 2 hours before departure against a change fee of DKK 75.00 per booking, get 50% of the ticket price refunded upon cancellation against a cancellation fee of DKK 100.00 per person per route, and 0% refunded if you miss the departure.

Cancellation
Tickets can be fully- or partially refunded if the reservation is canceled up to 2 hours before departure depending on the ticket type. You can read more about in the following:

Reimbursement

100% of the ticket price can be refunded free of charge if canceled up to two hours before departure if the ticket is a FLEX ticket.

50% of the ticket price can be refunded against a cancellation fee of DKK 100.00 per ticket per route if canceled up to two hours before departure if the ticket is a STANDARD ticket.

50% of the ticket price can be refunded free of charge if you do not show up for departure if the ticket type is FLEX.

0% of the ticket price is refunded if you do not show up for departure if the ticket type is STANDARD.

100% of the ticket price can be refunded when the booking is canceled no later than 2 hours before departure.

The refund fee is 100,00 DKK per. person per. stretch, for a STANDARD ticket.

FLEX tickets that have not been used can be refunded no later than 1 month after the departure date.

Meal tickets cannot be refunded.
Sales and card fees cannot be refunded.
Purchased blankets cannot be refunded before or during travel.

Travel goods
Free baggage is limited to 30 kg. per. person and may only include ordinary luggage like suitcases, bags, sacks, or similar.

Luggage overweight will be charged, based on existing charges and freight by ship.