Passenger and baggage transportation is carried out in accordance with the transport regulations of Arctic Umiaq Lines.
The following provisions apply to any transportation of passengers and travel goods by ship owned or chartered by Arctic Umiaq Line A/S.
- Arctic Umiaq Line may fulfill the transportation agreement with a ship other than agreed upon or requested by the passenger. Arctic Umiaq Line reserves the right to accommodate the passenger in a different category than the one booked for the entire or part of the journey and will only reimburse the pro rata difference between the price of the booked category and the lower category assigned to the passenger.
- Arctic Umiaq Line is not responsible for irregularities in operation and reserves the right to make changes to the schedule and ticket prices without notice.
Paragraph 2: Lost or expired tickets are not replaced or refunded.
Paragraph 3: If tickets for Arctic Umiaq Line are not used, refunds must be requested no later than 1 month after the departure date.
- If ice or similar natural obstacles make it unsafe to continue the journey, Arctic Umiaq Line may interrupt the journey at the nearest port to wait for improved weather/ice conditions before resuming the journey with delay.
Paragraph 2: If ice obstacles or similar conditions prevent Arctic Umiaq Line from allowing the passenger to board the journey, no claims can be made against Arctic Umiaq Line. Arctic Umiaq Line’s transport obligation always assumes that Arctic Umiaq Line has the possibility to board the passenger at normal berths and, immediately after, let the ship depart as scheduled. Costs for hotels or similar accommodations for passengers whose journey cannot be initiated are not the responsibility of Arctic Umiaq Line.
- If transportation according to the transport agreement is wholly or partially carried out by another carrier than Arctic Umiaq Line, Arctic Umiaq Line is not liable for any damage, loss, or delay occurring during this transportation by the other carrier. The same applies if the passenger is entitled, according to the transport agreement, to be transported wholly or partially by a carrier other than Arctic Umiaq Line.
- Travel goods may always be carried on deck when conditions require it.
- Arctic Umiaq Line is not liable for live animals transported as travel goods.
- Arctic Umiaq Line’s liability for each passenger who dies or is injured cannot exceed 175,000 SDR.
Paragraph 2: Liability for delays in passenger transportation cannot exceed 4,150 SDR.
Paragraph 3: Arctic Umiaq Line’s liability for loss, damage, or delay of travel goods cannot exceed:
- 1,800 SDR per passenger for hand luggage.
- 6,750 SDR for money, securities, and other valuables such as silver, gold, watches, jewelry, and artwork that Arctic Umiaq Line has received for safekeeping. If these mentioned items have not been handed over to Arctic Umiaq Line for safekeeping, Arctic Umiaq Line is not liable for loss or damage to these items.
- 2,700 SDR per passenger for other travel goods.
- SDR refers to the drawing rights used by the International Monetary Fund.
- In case of a loss, Arctic Umiaq Line may deduct:
- 20 SDR per passenger for loss or damage to travel goods.
- 20 SDR per passenger for loss due to delay.
- Arctic Umiaq Line has no liability for the passenger before they board and after they disembark. However, this exemption does not cover sea transportation between the ship and the shore, or vice versa, if it is included in the ticket price or provided by a means of transportation arranged by Arctic Umiaq Line.
Clause 2: However, Arctic Umiaq Line is not responsible for any injuries suffered by the passenger, including the loss of personal belongings, during sea excursions using means of transportation other than the ship on which the passenger is being transported, if these excursions are purchased separately and not included as part of the agreed ticket price.
- Arctic Umiaq Line has no liability for carry-on luggage before it is brought on board and after it is brought ashore. However, this exemption does not cover sea transportation between the ship and the shore, or vice versa, if it is included in the ticket price or provided by a means of transportation arranged by Arctic Umiaq Line.
- Arctic Umiaq Line’s obligation to provide compensation is always contingent upon the damage/loss being caused by an incident occurring during the transportation and that the damage/loss is due to an error or negligence on the part of Arctic Umiaq Line or any party for which Arctic Umiaq Line is responsible.
- Complaints and reports of any damages must be addressed to the ship’s captain (command bridge) before disembarking. Claims against Arctic Umiaq Line must be made in writing and accompanied by a report from the ship.
- Claims for compensation against Arctic Umiaq Line are time-barred if legal proceedings against Arctic Umiaq Line have not been initiated within 2 years from the day when the passenger and/or the baggage was shipped, or if the baggage is lost, within 2 years from the day when the shipment should have taken place.
- If a claim for compensation is directed against the ship’s captain, officer, crew, shipping agent, or others for whom Arctic Umiaq Line is responsible, the respective party is entitled to invoke the same disclaimers of liability and limitations of liability as Arctic Umiaq Line.
- Arctic Umiaq Line’s ships are registered under the Greenlandic flag. The safety language on board the Sarfaq Ittuk is Danish.
- The transportation takes place in accordance with Arctic Umiaq Line’s current timetable, prices, and provisions stated therein, as well as the rules according to maritime law. Nothing in these transportation regulations is intended to extend passengers’ rights beyond what is stipulated by the mandatory rules of maritime law.
- Any claims against Arctic Umiaq Line shall be brought before the Greenlandic Maritime Court in Nuuk. No other jurisdiction applies.
1 SDR corresponds to approximately DKK 9.36 – in the year 2023.