What do I do if my things get destroyed on board?
Contact information as soon as possible after the incident.
How do I cancel my ticket?
Remember to cancel the ticket up to 24 hours prior to departure; . To cancel your ticket when you ordered it:
Travel purchased through the Online booking: Go to the website under My Booking and then My Booking and cancel the ticket. Then send an email to info@aul.gl for reimbursement.
Travel booked via travel agency: contact your travel agent.
What are the refund rules?
We kindly refer to our terms and conditions, where you can read more on how much can be refunded.
Tickets ordered via the travel agency: contact your travel agent.
What do I do if I forgot something on board?
You can contact Arctic Umiaq Line on info@aul.gl or per. telephone 34 91 90
Forgotten things will be keeps in 3 months, before delivered to police station.
